Sell to DPH
It is important that you immediately report any visible or audible damages to the transporter (transport service provider), if you can see or hear that the content of your package/parcel can have been damaged during the transport.
In some cases you are allowed to open the parcel while the transporter is present. If this is not possible it is important that you only accept the parcel/package as damaged if possible. If no damages are to be seen on the package it is still possible to report a parcel as damaged during transport/shipping.
Usually the transporter can provide you with a form or receipt to sign upon reception with reservations to damaged content.
We urge you to contact us immediately if the items are damaged. Even if you did not notice any apparent visible or audible damages before opening the parcel, the content could still have been damaged during transport.
As soon as you discover any damages when receiving your order/item/content please contact DPH Trading
When applying for compensation in case of a transport damage it is very important that you keep all the content and packaging that you received.
In order for the transport service provider and insurance agency to accept any compensation they demand to be able to inspect the package in the condition you received it in.
You give up your rights for compensation if you return the damaged items without an agreement with us. Once you have reported a transport damage and applied for compensation at DPH Trading, we kindly ask you to wait for our written reply regarding what to do with the damaged item(s) and package(s).
If possible DPH Trading will send you an equivalent replacement item - without any extra cost to you.
Should no equivalent replacement item be available, we will make sure that you are credited the amount. If you wish to get your compensation disbursed, we can transfer the amount to you.
The amount of compensation is the price total of your bill from us, damaged item(s), freight cost, insurance and any handling fees included.
Safe and Fast Worldwide shipping
In Denmark we mainly send by Post Denmark, GLS or DSV. - Other Countries by FedEx, DSV or GLS.
In Denmark shipping cost are free for orders over DKK.1000 (except furniture etc) - To other countries shipping and insurance costs will be added to the order.
The estimated freight and insurance will be determined and presented before you make any payments. This also applies when you receive an offer from us.
You can also save freight cost by collecting your order at our shop in Odense, Denmark.
There are 2 types of delivery terms:
Delivery of items in stock
All items currently in stock are items that we currently have stored at our warehouse.
Items in stock are normally shipped immediately (within 1-4 business days). When your payment has been confirmed by us, you will receive an order confirmation.
Should the time of delivery be delayed beyond normal (i.e. orders of large quantity) we will let you know.
Attention! By delivery time we mean the time from the order is confirmed to the order is shipped from DPH Trading. Not the time between the order is made to the time you receive the order.
Delivery of customised/special ordered items and items not in stock
Customised/special ordered items and items not in stock are all items we do not currently store at our warehouse.
We are therefore depending of the various suppliers, dealers and collectors and the time of delivery is only an estimate.
In some situations it can be impossible for DPH Trading to predict the exact time of delivery if the items are specially ordered or customised.
Sometimes the items have to be produced from scratch. If the particular item is of significant age we may have to rely on private collectors who are willing to sell.
All the customised/special ordered items are delivered as close to the agreed delivery date as possible.
DPH Trading could take precautions for the delivery of entire or parts of an order. Part deliveries can occur. We always strive to inform you as quickly and efficiently as possible, should any deliveries change or be divided into separate deliveries.
In extraordinary situations negotiations can be made where the buyer are not responsible for the extra delivery cost in case of part deliveries.
Collect your items at our shop
If you prefer to collect your order at our boutique in Odense, Denmark you very welcome to do so.
You can see our opening hours and contact information at the page top and bottom.
When you collect you order in person at our shop the freight cost is free. A visit to our store also gives you the opportunity to experience our amazing selection of items on display.
Sell to DPH