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DPH Trading
The Danish Porcelain House
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• 40 years of experience
• Fast and safe delivery
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(+45) 66 18 95 95
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Are my ordered items insured during transport?

Yes - Insurance is included in the freight cost

When shopping online at DPH Trading a transport insurance is always included in the freight cost.

Should the items happen to be damaged during transport and shipping they are covered by this insurance, unless otherwise stated.

 

What does the insurance cover?

The insurance covers damages caused during transport/shipping on the items bought at DPH Trading. The insured amount is the price total on your bill - freight cost, insurance and any handling fee included. 

 

What does the insurance not cover?

All other cost - whatever their kind - are not covered by the insurance. This applies, but is not limited to:

  • Customs duties (tariffs)
  • Fees
  • Other taxes

These other costs you may be able to recover from the authorities in the country you reside in accordance to the rules and laws in this area.

 

If damage occurs - we can help

It is important that you report complaints to the transporter (transport service provider) immediately, if you are able to see or hear that the content of your package/parcel is damaged.

In some cases you are allowed to open the parcel while the transporter is present. If this option is not available it is important that you only accept the parcel/package with reservations. Usually the transporter makes a form or receipt for you to sign upon reception with reservations to damaged content.

We urge you to contact us immediately if the items are damaged. Even if you did not report any complaints to the transporter, due to no visible or audible damages present before opening the parcel, the content could still have been damaged during transport.

 

Read also:

Am I compensated in case of transport damage? 

Safe and Fast Worldwide shipping

In Denmark we mainly send by Post Denmark, GLS or DSV. - Other Countries by FedEx, DSV or GLS. 

In Denmark shipping cost are free for orders over DKK.1000 (except furniture etc)  - To other countries shipping and insurance costs will be added to the order. 

The estimated freight and insurance will be determined and presented before you make any payments. This also applies when you receive an offer from us.

You can also save freight cost by collecting your order at our shop in Odense, Denmark.

Delivery terms

There are 2 types of delivery terms:

  1. Delivery of items in stock
  2. Delivery of customised/special ordered items and items not in stock

Delivery of items in stock

All items currently in stock are items that we currently have stored at our warehouse.

Items in stock are normally shipped immediately (within 1-4 business days). When your payment has been confirmed by us, you will receive an order confirmation.

Should the time of delivery be delayed beyond normal (i.e. orders of large quantity) we will let you know.

Attention! By delivery time we mean the time from the order is confirmed to the order is shipped from DPH Trading. Not the time between the order is made to the time you receive the order.

Delivery of customised/special ordered items and items not in stock

Customised/special ordered items and items not in stock are all items we do not currently store at our warehouse.

We are therefore depending of the various suppliers, dealers and collectors and the time of delivery is only an estimate.

In some situations it can be impossible for DPH Trading to predict the exact time of delivery if the items are specially ordered or customised.

Sometimes the items have to be produced from scratch. If the particular item is of significant age we may have to rely on private collectors who are willing to sell.

All the customised/special ordered items are delivered as close to the agreed delivery date as possible.

DPH Trading could take precautions for the delivery of entire or parts of an order. Part deliveries can occur. We always strive to inform you as quickly and efficiently as possible, should any deliveries change or be divided into separate deliveries.

In extraordinary situations negotiations can be made where the buyer are not responsible for the extra delivery cost in case of part deliveries.

Collect your items at our shop

If you prefer to collect your order at our boutique in Odense, Denmark you very welcome to do so. 

You can see our opening hours and contact information at the page top and bottom.

When you collect you order in person at our shop the freight cost is free. A visit to our store also gives you the opportunity to experience our amazing selection of items on display.

 

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SHIP WORLDWIDE (Delivery - see more)
All prices are DPH´s sales prices. Prices are subject to errors and price alterations. Prices stated in other currencies than DKK are approximate.
Home
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Sell to DPH
• 40 years of experience
• Fast and safe delivery
Call us Mon-Thursday
8:00 am - 4:00 pm
(+45) 66 18 95 95
 

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DPH Trading, Loekkegravene 49, DK-5270 Odense N, Denmark EU
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