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DPH Trading
The Danish Porcelain House
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Why are some items out of stock in my shopping basket?

3 possible reasons

When items are in stock and not in stock in your shopping basket there are one out of the following 3 possible reasons for that:

  1. The item was sold out before you continued to payment.
  2. You have ordered more items than we currently have in stock. The remaining items need to be acquired before we are able to deliver them (you are able to pay for the items in stock).
  3. You have added on or more items which were already sold out when it was added to the shopping basket, but you wish to add it/them to the wanted list.

What should I do?

If the content of your shopping basket is correct you can proceed to the checkout. All the content is included and sent to us. Should this include items not in stock we will add these to the wanted list and contact you as soon as we are able to offer them to you.

Which items am I paying for?

All the items in your shopping basket is sent to us as one order - no matter the availability. Initially you only pay for items in stock available for immediate delivery.

Before we withdraw any amount on your account you always receive a confirmation notice from us.

What about the items not in stock?

We always ask you kindly to confirm what you would like us to do about the items not in stock before claiming any payment of these items. Once we have your confirmation/reply we will reserve the items for you and deliver them as soon as possible.

When the items are back in stock, we will send you an offer. Should you no longer wish to purchase the items, you are not obligated to accept our offer.

 

See also:

An offer from DPH Trading is valid for 14 days

How to sign up for items out of stock

How to use Ask before you buy

Alle ordre over kr. 1.000,- leveres fragtfrit i Danmark. 

Fragtfri betyder at vi betaler for forsendelsen af din ordre, dvs. der bliver ikke tillagt fragt eller ekspeditionsgebyr til de viste priser, hvis du blot bestiller for over kr. 1.000,- 

Du kan altid se det samlede beløb for de varer du ligger i indkøbskurven incl. eventuel fragt -  inden du gennemfører dit køb.

Vi sender primært med Post Danmark eller GLS i Danmark, til udlandet bruger vi oftest FedEx, dog afhængigt af hvilke varer du bestiller mv.  

Den fragtpris som vises i indkøbskurven beregnes automatisk ud antallet af varer, deres mål og vægt, leveringsland og leveringsmåde. (Bemærk vi leverer ikke fragtfrit til udlandet). 

 

Ekstra tunge varer leveres ikke fragtfrit

Hvis du bestiller møbler, eller andre meget store eller tunge varer, som ikke kan sendes med posten eller GLS, leveres disse ikke fragtfrit. 

Når en vare har     Ekstra fragt    symbolet,  er det fordi varen er af betydelig

størrelse og/eller vægt. På disse varer kan vi ikke tilbyde at levere fragtfrit ved køb over 1000 kr.

Typisk er det varer som møbler, større bronze figurer, kæmpe store vaser, kæmpe store lamper,
der ikke leveres fragtfrit.

Sådanne varer kan ikke købes online før DPH har udregnet en fragtpris. - Dette gøres ved at lægge
varen i kurven, og sende kurvens indhold som en forespørgsel til DPH.

NB. Når der er tale om møbler og andre store ting, kan det ofte være en god ide, at afhente varen i
vores butik i Odense N. - Det giver dig mulighed for at se varen i virkeligheden inden du endeligt beslutter
dig, og samtidig sparer du fragtomkostningen.  - Skriv gerne i kommentar feltet, når du sender os en
forespørgsel via websitet, at du overvejer at afhente i butikken.

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GRATIS FRAGT i Danmark ved køb over 1.000 kr. (Gælder ikke møbler o. lign.)
All prices are DPH´s sales prices. Prices are subject to errors and price alterations. Prices stated in other currencies than DKK are approximate.
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• 40 years of experience
• Fast and safe delivery
Call us Mon-Thursday
8:00 am - 4:00 pm
(+45) 66 18 95 95
 

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