Below please find some of the questions most frequently
asked by our customers, and see our answers.
Does DPH have all the articles shown on the website in
stock?
We have more than 175.000 collectibles in stock, and a large
selection of lamps and gifts etc. - as regards old Royal Copenhagen
and Bing & Grøndal figurines, vases and plates, we do not have
every item in stock. We try to build an informative site, where
collectors will be able to see, what has been produced over the
years. If the item is marked with a green diode, we do have it in
stock. If the item is marked with a red diode we probably do not
have it in stock at the moment and we have to check the delivery
time. If you want to know whether we have an item in stock, please
put it into the basket and send its contents as an enquiry to DPH.
We shall then come back with an answer on whether we have the item
or not.
When can I
expect my order to be delivered?
We ship daily by the Danish Post so usually your order will be
dispatched from here within 1-2 working days. If not, we will of
course inform you about this and shipping date. We send to the
whole world and the delivery time depends of the destination
country. Normally it takes between one and two weeks for the
parcels to arrive, sometimes it goes faster. We will send you an
email when we dispatch your order and a tracking number so you can
follow it. Only small orders (under DKK 500) are sent as air mail
letter which means that there will not be any tracking no.
How will my goods be
packed?
We have packed and shipped fragile goods to the whole world for
more than 35 years. We have special designed and approved packing
for plates and our figurines are packed with much extra fluff and
air packing to make sure that it can handle the transport from
Denmark to abroad. Before we send the goods we are very careful
with checking that it is the right item, quality and quantity. Each
order is checked by two different people which takes a little
longer time, but is also means that wrong and damaged items are a
rare thing.
What if I am still interested though the item is not in stock
at the moment?
If you are interested ina collectible (for instance plates and
figurines) which is not in stock we can offer you to put the item
in our wanted list and come back to you when we get the opportunity
to buy it. Our wanted list is shown on our website and we daily get
inquiries from private people, who wish to sell some of the
figurines and plates to us. Furthermore we also cooperate with many
dealers who also check our wanted list and find figurines for us.
If we get the opportunity to buy the figurine we will send you an
email with the price and ask whether you are still interested in
the figurine.
Can DPH give me some information of the value of my Royal
Copenhagen Christmas plates and figurines?
Unfortunately we do not have the capacity to evaluate and date
collectibles. If, however, you want to buy or sell the figurine,
and wish to know our prices, please put the figurine into the
basket, send its contents to us as an enquiry, and we shall come
back with a price. All enquiries will be answered, it may though
take a few days before you receive our answer.
We inherited some figurines and plates from Royal Copenhagen
and Bing & Groendahl, does DPH want to buy?
In order to assess whether we want to buy, we need details on
which figurines (mark and number (to be found in the bottom)),
which plates (i.e. manufacturer and year) you want to sell. You can
send us an email with this information (See contact info). You
can also find the articles on our website, put them into the
basket, and send its contents as an inquiry to us.- Please see our
wanted list, to see which items we need most for the time
being.
Why am I
not able to see prices of the items?
Before the system is able to show prices on the items you have
to click on "show price" and then state the delivery country. This
is due to the different VAT rules throughout the world. If the
system, after you choose delivery country, still does not show the
price but then says "please ask", please send us an inquiry through
the basket. Then we will come back to you within 1-2 working days.
When the system show a price on the item it normally means that the
item is in stock or can be ordered from the factory. If there is
not shown any price of the item we probably do not have it in stock
at the moment or we do not wish to show the price to everybody of
competition reasons. If so we ask you to send us an inquiry as you
may be lucky that the item is in stock or that we can offer to help
you to find it.
Why are several prices shown on the same item? Does it have
something to do with quality?
Some items are sold in different qualities. DPH has new as well
as old/used items. For instance, if a figurine is still being
produced, this item can be delivered as brand new (1st quality),
but often we also have the figurine in stock, old (1st quality or
2nd quality). Prices differ for the different qualities, therefore
several prices on one item. Please see furhter information on
quality.
I
come from a country outsite EU, what is VAT and duty?
Sometimes we will be able to declare the items, so you do not
have to pay duty, but we cannot promise you anything. Please ask
your local authorities whether they will add duty to a specific
products by using the customs no. which is stated on the
product.
What is meant by 2nd
quality?
Fundamentally it means that the manufacturer, for instance Royal
Copenhagen found a small, often insignificant flaw on the item, and
they have then marked the item 2nd quality. Royal Copenhagen and
Bing & Groendal have scratched the glazing through the
factorymark on the back or in the bottom of the item. For further information on 2nd
quality look here.
Can I pay with
credit card on your site?
DPH makes use of a very safe system for payment, thus making it
as safe as possible to use your credit card on our site. Learn more about ways to pay.
How can I use my
Christmas plates?
You can use your Christmas plates in many different ways. In
Denmark the plates are often shown by hanging on the wall but they
are also used as lunch plates or cake plates. Since 1979 Royal
Copenhagen has manufactured a Christmas cup with saucer together
with the Christmas plate each year. This means that you can
actually decorate a whole coffee table with plates, cups, bowls, candlesticks,
sugar and cream
jug. The Christmas plates and cups are dishwasher safe so you have
a beautiful service which is easy to clean. The same you can do
with the Desiree
Svend Jensen (Hans Christian Andersen) Christmas service. It
also consists of Christmas plates, cups and
saucers.
How can I
find out how old my Royal Copenhagen figurine is?
You find list with marks and backstamps, where you by yourself
can date all your old under glaze Royal Copenhagen porcelain.
Please click Royal Copenhagen
Hallmarks and stamps.
If you did not find an answer to your questions, please see
DPH Trading terms
Naturally you are always welcome to send us an email to: info@dph-trading.dk