Trading Terms when you BUY from DPH
NB: Lamps and other electrical components
are only sold within the European market, as these products are
only approved for sale within the EU.
Business-procedures when you
BUY from DPH
- You send an inquiry or order through the web shop.
- A quotation will be forwarded. On some items you will receive
an automatic quotation via the internet, for items where this is
not possible, you receive a manual quotation.
- We do not reserve the items you ask for until you have accepted
our quotation, and we receive your prepayment. ( Please notice that
if you pay by credit card, we do not withdraw your payment until we
have shipped the order). The offer is subject to goods being
unsold, i.e. we may not be able to deliver the items in your
quotation. If so, we shall send back your payment immediately.
Please see further information under " Quotations are binding to
DPH - with reservations". Your accept our quotation.
- After having received your payment, your order will be
shipped.
We have 2 types of delivery:
- Delivery of stock-products
- Delivery of non-stock products For further
information, please see"Delivery".
Your
inquiry
The easiest way to send an inquiry to DPH is through the
basket.
Naturally you are also most welcome to contact us in other ways.
Please find contact data here
Here you find more information on How to
buy.
Personal
data
In order to meet your inquiries, orders etc. DPH asks you to
supply only the absolutely necessary data.We have indicated with an
(*),which information is required (Name , addresse, telephone no.,
and e-mail) .Fields for further data, which can be useful, have
been add, but it is entirely up to you, whether or not you fill
these in. Data submitted by you, will be stored in our
database, which is only accessible to employees at DPH Trading.
Data will never be passed on to third party. The information is
used by DPH only for the purpose intended, and for internal
statistics.
Personal data registered by DPH Trading is kept for five years.
Data is deleted after 5 years.
We ensure that personal data obtained via our website only
happens with your consent, and in such a manner that you are aware
of exactly which information you have given us and why.
DPH Trading is responsible for personal data obtained through
dphtrading.com.
We do not encrypt customer data.
We do not transmit customer data encrypted.
You can object to DPH Trading storing your personal data.
According to the Danish Persondatalover (Law on Privacy
Protection) you have a right to obtain information about which
personal data DPH Trading has stored about you, you can obtain this
information by e-mail enquiry: info@pdh-trading.dk
Cookies
Cookies are used on dphtrading.com with the
sole purpose of optimising the website, the functionalities and to
ensure your visit is as pleasant as possible. You can delete
cookies from you computer at any time, how this is done depends on
your chosen browser.
Quotations
are binding to DPH Trading - with reservations
If nothing else has been agreed, a quotation from DPH is
valid for 14 days, counted from the date of our
quotation.
We do however make reservations for obvious errors. The
goods will not be reserved for you until we receive your
order-acceptance and pre-payment. Our quotation is subject
to goods being unsold. This, of course, involves a risk of the
product is sold to someone else, in the period from our quotationto
your acceptance ofthe quotation. The best possible way of avoiding
that, is of course placing your orders as quickly as possible. The
easiest way to accept a quotation.
Further to quotations confirmed by letter or fax, the e-mail
quotation is also to be understood as a written quotations. When
you send an inquiry through the basket we send you a written
quotation on that basis. Our quotation can easily be confirmed by
e-mail.
Non-binding offer
You are always welcome to make your request over the phone. In
such cases a calculation error or a misunderstanding could occur.
Luckily it happens very rarely, but if you want a binding
quotation, please state your contact-data: name, address, phone
number and e-mail address, and we will check up on our quotation,
and send you a quotation in writing or confirm our offer on the
phone.
Price
DPH Trading deal in Danish Kroner (DKK), $ (USD) and in
€(Euro).
If you see prices in $ (USD) or in € (EURO) they have all been
calculated on the basis of the Danish Kroner (DKK) prices. All
quotations ( EURO and USD prices) made by DPH are valid for 14
days, irrespective of exchange rate. ( please also see "Quotations
are binding to DPH- with exceptions")
If you consider to buy larger quantities,we welcome your
specific inquiry, and we will return with our best offer. DPH
Trading does not have minimum-orders, but a
handling fee is
added to very small orders. Prices are not identical in all
countries- since VAT-rules vary. EU-countries:For
delivery to buyers in EU-countries,prices Include Danish
VAT or VAT for second hand articles.
Countries outside the EU:
When delivering to countries outside the EU, prices do
not include Danish VAT. We therefore ask you to
declare the country to which the articles must be delivered, before
prices are shown. Please indicate the destination country
by clicking the link show prices, which is placed in
several relevant places on our site.
Not included in the price:
All prices are exclusive of freight (if the
goods have to be sent to destinations outside Denmark), insurance,
customs duty and other taxes within the buyers home country and/or
country to which the articles are delivered.
Price-modifications and cancellation:
DPH Trading reserves its right to modify prices of already
confirmed orders,if prices change considerably during the period
between the receipt of your order and the time of delivery, or if a
completely impossible delivery-situation should arise. This most
often occurs for products with very long delivery times . You will,
of course,as our customer, be advised. On this basis
you are entitled to cancel your orders on products with increased
prices.
Payment
All orders are paid in advance, unless other
agreements have been made.
Please read further information on methods of payment and your
possibility of online payment here.
At dphtrading.com payment can be made usind the following
cards:
- Dankort (Danish direct debit card)
- VISA/Dankort
- VISA
- VISA electron
- Mastercard
You are charged the following fees for the various
cards:
Dankort - Danish debit card:
0.10% which is the fee charged by the card
issuers. Minimum DKK 1.45.
MasterCard, Visa, Visa Electron:
If these are issued in Denmark the fee is 1.25% of the total
amount, minimum charge DKK 1.95.
If these cards are issued outside of Denmark the fee charged by
the card issuers is 2.35% of the total amount, minimum charge DKK
1,95.
The above fees are automatically added to you payment. You will
be informed of these charges before accepting payment.
The amount will not be debited your card until the goods have
been shipped from DPH Trading.
PayPal: If you are paying via PayPal please be
aware that an additional fee of 6% is added to the
total amount. This covers PayPal's standard fee of 3.9% as well as
the additional charges which PayPal demand when transferring
foreign exchange.
Important:
When paying via PayPal the 6% fee is not automatically added to
you invoice amount. Please add 6% before
proceeding with you PayPal payment.
The following cards can be used for PayPal payments:
Not until you have accepted our quotation and we have
received your payment,the goods will be reserved for you. All items
are subject to goods being unsold. This involves a risk
that the items offered to you have been sold during the period
between the receipt of our quotation and the time we receive your
accept our offer.
Delivery
Export (outside Denmark):
Customers pay freight, insurance and possible handling
fee.
Delivery in Denmark:
A part of our assortment is delivered Freight Free in
Denmark, this is the case, when the specific
product page says: This item is delivered Free
of Freight Charges in Denmark. -This means that DPH
will pay freight and insurance for this item.
Other products are delivered Ex.
Works.- Which means customers pay
freight, insurance and possible handling fee. - From DPH´s offer
freight cost and other delivery costs will be stated.
For small orders a handling fee will be
charged.
Delivery from stock.
Stock goods are goods, which DPH have confirmed in writing that
we have in stock. Dispatch of stock goods usually takes
place immediately (within 1-3 days) upon receiving your
order-confirmation and payment. Concerning bigger consignments, the
time of delivery may be a bit longer.
Delivery of commissioned goods.
Commissioned goods are goods, that DPH does not have in
stock.Non-stock products.Therefore we depend upon delivery from
others. Concerning commissioned goods our indication of
delivery time should always be considered as an estimate.
Predicting an accurate time of delivery, on goods that have not
even been ordered from the manufacturers or maybe have not been
produced yet, can be impossible to DPH . Some old collectibles we
even have to find among private collectors.
Whenever DPH mentions "time of delivery", we
talk about the time when the goods are dispatched from our address.
The time when the consignment is delivered at your address can vary
considerably depending on the type of forwarding and depending on
the destination.
If you need the ordered articles for a certain
date, we recommend that the order is made well in advance.
At the same time please advise us, that you have a deadline on the
receipt, conditioning whether you want to make the order or not.
This enables DPH to give the best possible estimate, whether we are
able to deliver the goods within the deadline, or not. We will of
course revert as soon as possible, informing you about the
options.
DPH Trading can make reservations on delivery of given
orders or part of given orders. Part-deliveries may take
place. DPH aim to inform you, if a delivery is split-up.
Delivery delay on stock products:
If a product, despite the fact that we have confirmed it to be
in stock, has erroneously not been dispatched on time, you
can cancel your order.
Right to cancel orders:
Satisfaction Guarantee on
e-trade
In our opinion, a a deal is only a good deal when both
parties are satisfied. Therefore we are most meticulous in
our quality control and the packing of our products prior to
dispatch. Should you, however, receive products, that do not live
up to your expectations, you have, as an e-customer at DPH, the
option of cancelling your purchase, provided you act
within 14 days from the receipt of the
articles. DPH Trading will, of course, return your payment
(handling-fee, freight and insurance excepted). We kindly ask you
to contact us before returning the product(s). Due
to our many years of trading, we are, in most cases, able to help
you avoid unnecessary expensive freight and insurance costs when
returning the product(s), by choosing the right forwarder.
The option of regretting your purchase, does not
apply, if products are obtained
by special request by you, i.e the product/s in question
have been ordered, manufactured or found for you specifically,
directly from the manufacturers or private collectors.
In commercial deals (B2B)goods can not be returned unless
agreed.
If you need to return goods, the products have
to be returned in the same condition as when received. You have to
be aware, that if the product was delivered in the original packing
and with original certificates or the like, it must be returned
in original packing and
with original certificates etc.
as these are an important part of the value of the product when the
items are considered antigues or art.
Goods returned under the terms of cash on delivery (COD)
will not be considered
returned. If the product upon receipt has suffered
damages during transport, or has
defects or flaws, we ask you for insurance
reasons, not to return the goods until you have contacted DPH
Trading. You forfeit your rights to indemnification, if damaged
products are returned without our written acceptance. Please read
the paragraph "If the product is damaged
during Transport - Transport
Insurance".
Products can be returned to:
DPH Trading, Loekkegravene 49, DK-5270 Odense N, Denmark
You can also regret your purchase by refusing delivery or
returning it in person at the abovementioned address.
If the product is damaged during transport - Transport
Insurance
We sell a lot of products, and unfortunately is cannot be
avoided, that some articles are damaged.If that happens to you, it
is important that you pay attention to the following:
Any complaint has to be made immediately after receiving
the consignment. We do not
accept returned articles without previous
agreement. - For insurance purposes we need to know
immediately, whether you think a possible damage or defect is due
to damages during transport, of if the damage has other causes. As
our sales- and delivery-terms are ex works (outside Denmark), the
responsibility of the product is passed on to you as receiver, from
the moment the consignment is dispatched from our address.
For you to avoid this risk, we insure the goods
(if nothing else mentioned), before the goods are forwarded to you.
The insurance-costs are included in the freight-cost offered by
us.
If your parcel must be placed in your garage ... or the
like.
Please note, if you ask us to write in the shipping document,
that the forwarder are allowed to place your parcel in your garage
etc., and by this agree to receive the parcel with out your
signature. - Then it is no longer possible to claim any transport
damage, or loss of the parcel.- Naturally in some cases
compensation can be given after all, however the transport company
are allowed to say that the parcel has been delivered in good
shape, and therefore you renounce the right to have
compensation.
What does the insurance cover ?
The insurance covers transport damages on the purchased
articles. The insured amount is the total invoice-amount including
freight, insurance and possible handling fee. No other costs are
covered. Other costs could be customs duty, fees, other possible
duties or taxes applied by the authorities in your country - beyond
our influence.If the damage is done ?If
the damage is done - DPH will help you. Please
remember: It is extremely important, that you
contact DPH Trading immediately after finding that
the product(s) are damaged during transport.If you want to claim
compensation for transport damages, it is important,that
the parcel is kept in the exact same condition, as
when arriving at your address.
That includes the product(s) as well as the wrapping.Prior
to approving an indemnification the insurance companies
often demand their right to inspect the
consignment. For that reason it is important, that the
parcel is kept in the exact same condition, as when arriving at
your address. You forfeit the rights of receiving an
indemnification, if the consignment is returned without prior
agreement with DPH Trading. When a transport damage has been
reported to us, please await our written instructions on what to do
with the parcel.Provided it is possible DPH will
do our utmost to find an identical
article to replace the damaged one, and forward it
to you without any costs from us.
Whenever it is not possible to find the proper
replacement, we will make sure that the compensation is
credited your account. If you wish the compensation cashed, we will
immediately transfer the amount.
If the Product is Damaged - not due to Transport
If the product has defects or flaws - and the reason is not
transport-damage
When shopping at dphtrading.com you have 24 months for
complaints. The complaint has to be reasonable and flaws or defect
must not have arisen because of faulty use of the product or by
damaging conduct.
We meticulously check all products prior to forwarding them, but
to err is human, and unfortunately it is impossible to avoid. DPH
undertake to rectify all essential defects, due to design-,
material- or production, by making repairs or replacing the
product, depending on the product in question.
Upon receiving the notice of defects and flaws, DPH will,
without groundless respite rectify the problem. The repair can take
place at the buyers premisses, unless DPH consider that returning
the product or parts of the product would be expedient. We will
then be able to replace or repair the faulty product in our own
workshop, or replace it with a flawless item.
In case DPH does not fulfil our obligation of rectifying, and if
certain defect are substantial, the buyer can cancel the part of
the agreement which includes the faulty product, by written advise
to DPH.
Except from the right to demand rectification, you as the buyer
have no other demands due to possible defects in the product. The
seller has the right to credit and refund the sales amount for the
faulty product to the buyer, if the product is no longer in stock,
or if the seller judge, that a repair would be to costly. DPH can
demand that a damaged article returned before refunding the sales
amount.
Products can be returned to:
DPH Trading, Loekkegravene 49, DK-5270 Odense N, Denmark
Transportation
advise
Transportation Advise DPH has several years of experience in
transporting at home and abroad. - We would be happy to advise you,
whenever you need help, but we do not accept any responsibility for
the consequences of such guidance. - Click hereto see how to pack fragile
items.
Delivering
goods directly at our Address in Odense
Collecting and Delivering Articles Directly at
our Address in Odense In case you prefer
to collect or deliver products personally at our address, you are
most welcome.
Contact-details and driving instructions etc. are found here.
Force
majeure
DPH reserves the rights to cancel an order or parts of it, if we
experience difficulties in supplying because of war, mobilization,
political unrest, strikes, lock-outs, terrorist attacks,natural
disasters, difficulties of transportation, absence of delivery from
the manufacturers or other conditions beyond our control.
Product Liability
Product liability
DPH Trading is only responsible for personal injury, when it has
been proven that the injury was caused by error or neglect
committed by DPH Trading or others, for whom DPH are
responsible.
DPH is not responsible for damage done to real estate or
personal property, occurring while the product is in the buyers
possession. Neither is DPH responsible for damages to products made
by the buyer "himself" or products in which these take part. Just
as DPH is not responsible, when a product is being used for
something besides its purpose. DPH Trading is responsible for
damages to real estate and personal property under the same terms
as for personal injury.
We are not responsible for operational loss, lost earnings or
other indirect losses. To the extent that DPH might be enjoined
product liability to third party, it is the duty of the buyer to
keep DPH indemnified to the same extent as DPH's responsibility is
limited according to above three paragraphs.
Should third party make a demand on any of the parties, to
indemnify according to this point, the respective party is obliged
to inform the other party in this regard.
DPH Trading and the buyer are mutually committed to be sued at
that court or court of arbitration, trying the demand of
indemnification - made to either party - on grounds of a damage
allegedly caused by the material.
Sale on Credit and
Conditional Sale
If sale on credit has been agreed, it will be on the following
terms: If payment is not made on time, the seller is entitled to
charge a 2 per cent default interest or a minimum of DKK 25,00 per
month commenced, as well as a reminders fee of DKK 50,00 per follow
up letter. Interest and reminders fee is charged from the date the
payment was due. The delivered articles remain the seller's
property, until the payment is fully settled.
Generally
Regardless, what might be mentioned in these conditions and
terms, the provisions in the Consumers Act, as mentioned in the
Danish Law of Purchase section 1, clause 2 can never be disregarded
to the harm of the buyer. Disputes in connection with the agreement
and everything connected there-to, will be tried and settled
according to Danish law and administration of justice in Odense.
The Danish version of these trading terms will always be
fundamental.
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