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When you send plates, figurines or similar delicate and fragile items to us, we recommend marking your items so that you may recognise them again.
|1.||Write you initials or signature as a marking|
|We recommend that you sign your items with your initials or signature on the bottom or back of the plate, figurine or similar item.|
|2.||Use a permanent marker or a sticker/label|
|It is important that the marking can be removed again. The use of a permanent marker or a sticker/label usually works fine.
Attention! Do not write on any rough or un-glazed surfaces on the items. It can be impossible to remove afterwards. In stead put a small sticker or label on it with your signature or initials.
Sometimes we discover errors, damages and imperfections on items which could mean that we are unable to offer the initial agreed price. In such situations we will of course return your items by your request.
Should this happen to you, marking your items before sending them to us is especially important. By marking you items you are certain that the items returned to you are the same as the ones you sent.
However, it is extremely rare that we send items back.
All items are thoroughly checked when received. Should any of the items have been damaged or dented during transportation or we find that the item quality is another than initially anticipated we will return the items upon your request.