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DPH Trading
The Danish Porcelain House
Shopping basket
Total items:
Sell to DPH
• 40 years of experience
• Fast and safe delivery
Call us Mon-Thursday
8:00 am - 4:00 pm
(+45) 66 18 95 95
You are here:  Frontpage / Do you need help?

Do you need help?

Here you will find an overview of our customer services concerning help, guides & information about all our items, oppertunities and services. Choose a subject you wish to know more about and get your answer immediately.

If you cannot find an answer to your question, please do not hesitate to contact us. Call us on phone (+45) 66 18 95 95, Mon-Friday 08:00 am - 15:00 pm (GMT+1). Or send us an e-mail with your question to info@dph-trading.dk. We respond within 1-4 normal business days.

How can we help you?

Questions & Answers (Q&A)






Terms & Conditions

General Product information

Information about Collectibles

Do you wish to buy?

Do you wish to sell?

Contact us


Opening Hours

The History of DPH

Other information


Choose the subject your question is related to, what you wish to know more about or need help and guidance for.

Our Customer Service is available everywhere in the web shop. Just click on the Customer Service-link at the top of the page or mouse-over the Info/? (question mark icon) when you need more information at a particular point.

Help us help you

We always strive to provide the best service and most convenient experience as possible in our web shop. If you have any suggestions or ideas for improvement we would love to hear from you. 

Please send your suggestions and/or ideas to info@dph-trading.dk

About DPH Trading

Learn more about DPH Trading and our lovely store in the beautiful countryside around Odense, Denmark. Read the story behind DPH Tradings origin and why we are called DPH Trading.

The unique boutique with all our exquisit items in almost any variety, you will find in the charming surroundings by Odense, Denmark. Get free inspiration, tips and ideas for decorating your own home with the many extraordinary items from our store.

See photos from our display room and boutique in the gallery

Joyful people - ready to help you!

Our staff is always ready to help and guide you if you have any more questions or need additional assistance than provided here.



Questions & Answers (Q&A)


How is the item/product quality in general?

What does the different qualities mean?

How is the quality for lamps and lampshades?

What does antique/used items of 1. Quality mean?

What are annual items?

How does Royal Copenhagen mark their items as 2. Quality?

How does Bing & Gröndahl mark their items as 2. Quality?

How can I see how old my Royal Copenhagen porcelain is?

How can I see how old my Bing & Gröndahl porcelain is?

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Can I see the prices in different currencies?

Why do some items have more than one price?

Why is the price missing on some items?

Why are prices lower for non-EU-nations?

Can I get a quantity discount?

Why are the prices not the same for all countries?

Are all prices including VAT, customs duties and tax?

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Are my ordered items insured during transport?

When can I expect my delivery?

What can I do if the freight cost seems too high?

How can the freight cost be too high?

Can I buy sold out items?

Why are some items out of stock in my shopping basket?

Why not sell lamps and lighting outside the EU?

Am I compensated in case of transport damage?

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What are my payment options?

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Terms & Conditions  

What are the terms & conditions if I want to buy?

What are the terms & conditions if I want to sell?

Can I cancel my purchase at DPH Trading?

How is personal information at DPH Trading handled?

For how long does an offer from DPH Trading apply?

Which countries are members of the EU (European Union)?

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Do you wish to buy?  

How to buy

How to pay

How to find DPH Trading

How to buy a gift certificate/ voucher

How to buy Le Klint Lighting for countries outside the EU

How to use Ask before you buy

Sign up for out of stock items in 5 easy steps

How to take care of your porcelain

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Do you wish to sell?  

How to sell

How to get paid for items you sell

How to get an offer in 6 easy steps

How to use the Sales basket

How to pack delicate items

How to pack figurines and other delicate items

How to pack plates and dishes

How to mark items


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Wanted list Faience Like eg. Baca and Tenera Faience Stoneware
Silk print   Over glazing
Ceramics   Under glazing
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Other Information

Price & Currency
How do you ask before you buy
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Alle ordre over kr. 1.000,- leveres fragtfrit i Danmark. 

Fragtfri betyder at vi betaler for forsendelsen af din ordre, dvs. der bliver ikke tillagt fragt eller ekspeditionsgebyr til de viste priser, hvis du blot bestiller for over kr. 1.000,- 

Du kan altid se det samlede beløb for de varer du ligger i indkøbskurven incl. eventuel fragt -  inden du gennemfører dit køb.

Vi sender primært med Post Danmark eller GLS i Danmark, til udlandet bruger vi oftest FedEx, dog afhængigt af hvilke varer du bestiller mv.  

Den fragtpris som vises i indkøbskurven beregnes automatisk ud antallet af varer, deres mål og vægt, leveringsland og leveringsmåde. (Bemærk vi leverer ikke fragtfrit til udlandet). 


Ekstra tunge varer leveres ikke fragtfrit

Hvis du bestiller møbler, eller andre meget store eller tunge varer, som ikke kan sendes med posten eller GLS, leveres disse ikke fragtfrit. 

Når en vare har     Ekstra fragt    symbolet,  er det fordi varen er af betydelig

størrelse og/eller vægt. På disse varer kan vi ikke tilbyde at levere fragtfrit ved køb over 1000 kr.

Typisk er det varer som møbler, større bronze figurer, kæmpe store vaser, kæmpe store lamper,
der ikke leveres fragtfrit.

Sådanne varer kan ikke købes online før DPH har udregnet en fragtpris. - Dette gøres ved at lægge
varen i kurven, og sende kurvens indhold som en forespørgsel til DPH.

NB. Når der er tale om møbler og andre store ting, kan det ofte være en god ide, at afhente varen i
vores butik i Odense N. - Det giver dig mulighed for at se varen i virkeligheden inden du endeligt beslutter
dig, og samtidig sparer du fragtomkostningen.  - Skriv gerne i kommentar feltet, når du sender os en
forespørgsel via websitet, at du overvejer at afhente i butikken.

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GRATIS FRAGT i Danmark ved køb over 1.000 kr. (Gælder ikke møbler o. lign.)
All prices are DPH´s sales prices. Prices are subject to errors and price alterations. Prices stated in other currencies than DKK are approximate.

We exchange and return money for all gifts until January 15th 2018 ... see more

Sell to DPH
• 40 years of experience
• Fast and safe delivery
Call us Mon-Thursday
8:00 am - 4:00 pm
(+45) 66 18 95 95

Sell to DPH

New products


About us



Gallery               Inspiration            FAQ

Terms and Conditions Buying from DPH

Terms and Conditions Selling to DPH    

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DPH Trading, Loekkegravene 49, DK-5270 Odense N, Denmark EU
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