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DPH Trading
The Danish Porcelain House
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Outlet
Sell to DPH
• 40 years of experience
• Fast and safe delivery
Call us Mon-Thursday
8:00 am - 4:00 pm
(+45) 66 18 95 95
You are here:  Frontpage / Do you need help?

Do you need help?

Here you will find an overview of our customer services concerning help, guides & information about all our items, oppertunities and services. Choose a subject you wish to know more about and get your answer immediately.

If you cannot find an answer to your question, please do not hesitate to contact us. Call us on phone (+45) 66 18 95 95, Mon-Friday 08:00 am - 15:00 pm (GMT+1). Or send us an e-mail with your question to info@dph-trading.dk. We respond within 1-4 normal business days.

How can we help you?

Questions & Answers (Q&A)

Guides

Quality

Prices

Delivery

Payment

Terms & Conditions

General Product information

Information about Collectibles

Do you wish to buy?

Do you wish to sell?

Contact us

Gallery

Opening Hours

The History of DPH

Other information

Dictionary

Choose the subject your question is related to, what you wish to know more about or need help and guidance for.

Our Customer Service is available everywhere in the web shop. Just click on the Customer Service-link at the top of the page or mouse-over the Info/? (question mark icon) when you need more information at a particular point.

Help us help you

We always strive to provide the best service and most convenient experience as possible in our web shop. If you have any suggestions or ideas for improvement we would love to hear from you. 

Please send your suggestions and/or ideas to info@dph-trading.dk

About DPH Trading

Learn more about DPH Trading and our lovely store in the beautiful countryside around Odense, Denmark. Read the story behind DPH Tradings origin and why we are called DPH Trading.

The unique boutique with all our exquisit items in almost any variety, you will find in the charming surroundings by Odense, Denmark. Get free inspiration, tips and ideas for decorating your own home with the many extraordinary items from our store.

See photos from our display room and boutique in the gallery

Joyful people - ready to help you!

Our staff is always ready to help and guide you if you have any more questions or need additional assistance than provided here.

 

   

Questions & Answers (Q&A)

 
Quality  

How is the item/product quality in general?

What does the different qualities mean?

How is the quality for lamps and lampshades?

What does antique/used items of 1. Quality mean?

What are annual items?

How does Royal Copenhagen mark their items as 2. Quality?

How does Bing & Gröndahl mark their items as 2. Quality?

How can I see how old my Royal Copenhagen porcelain is?

How can I see how old my Bing & Gröndahl porcelain is?

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Prices  

Can I see the prices in different currencies?

Why do some items have more than one price?

Why is the price missing on some items?

Why are prices lower for non-EU-nations?

Can I get a quantity discount?

Why are the prices not the same for all countries?

Are all prices including VAT, customs duties and tax?

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Delivery  

Are my ordered items insured during transport?

When can I expect my delivery?

What can I do if the freight cost seems too high?

How can the freight cost be too high?

Can I buy sold out items?

Why are some items out of stock in my shopping basket?

Why not sell lamps and lighting outside the EU?

Am I compensated in case of transport damage?

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Payment  

What are my payment options?

 
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Terms & Conditions  

What are the terms & conditions if I want to buy?

What are the terms & conditions if I want to sell?

Can I cancel my purchase at DPH Trading?

How is personal information at DPH Trading handled?

For how long does an offer from DPH Trading apply?

Which countries are members of the EU (European Union)?

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Guides

 
Do you wish to buy?  

How to buy

How to pay

How to find DPH Trading

How to buy a gift certificate/ voucher

How to buy Le Klint Lighting for countries outside the EU

How to use Ask before you buy

Sign up for out of stock items in 5 easy steps

How to take care of your porcelain

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Do you wish to sell?  

How to sell

How to get paid for items you sell

How to get an offer in 6 easy steps

How to use the Sales basket

How to pack delicate items

How to pack figurines and other delicate items

How to pack plates and dishes

How to mark items

 

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Dictionary

Wanted list Faience Like eg. Baca and Tenera Faience Stoneware
Silk print   Over glazing
Ceramics   Under glazing
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Other Information

Price & Currency
How do you ask before you buy
 
 
 
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Safe and Fast Worldwide shipping

In Denmark we mainly send by Post Denmark, GLS or DSV. - Other Countries by FedEx, DSV or GLS. 

In Denmark shipping cost are free for orders over DKK.1000 (except furniture etc)  - To other countries shipping and insurance costs will be added to the order. 

The estimated freight and insurance will be determined and presented before you make any payments. This also applies when you receive an offer from us.

You can also save freight cost by collecting your order at our shop in Odense, Denmark.

Delivery terms

There are 2 types of delivery terms:

  1. Delivery of items in stock
  2. Delivery of customised/special ordered items and items not in stock

Delivery of items in stock

All items currently in stock are items that we currently have stored at our warehouse.

Items in stock are normally shipped immediately (within 1-4 business days). When your payment has been confirmed by us, you will receive an order confirmation.

Should the time of delivery be delayed beyond normal (i.e. orders of large quantity) we will let you know.

Attention! By delivery time we mean the time from the order is confirmed to the order is shipped from DPH Trading. Not the time between the order is made to the time you receive the order.

Delivery of customised/special ordered items and items not in stock

Customised/special ordered items and items not in stock are all items we do not currently store at our warehouse.

We are therefore depending of the various suppliers, dealers and collectors and the time of delivery is only an estimate.

In some situations it can be impossible for DPH Trading to predict the exact time of delivery if the items are specially ordered or customised.

Sometimes the items have to be produced from scratch. If the particular item is of significant age we may have to rely on private collectors who are willing to sell.

All the customised/special ordered items are delivered as close to the agreed delivery date as possible.

DPH Trading could take precautions for the delivery of entire or parts of an order. Part deliveries can occur. We always strive to inform you as quickly and efficiently as possible, should any deliveries change or be divided into separate deliveries.

In extraordinary situations negotiations can be made where the buyer are not responsible for the extra delivery cost in case of part deliveries.

Collect your items at our shop

If you prefer to collect your order at our boutique in Odense, Denmark you very welcome to do so. 

You can see our opening hours and contact information at the page top and bottom.

When you collect you order in person at our shop the freight cost is free. A visit to our store also gives you the opportunity to experience our amazing selection of items on display.

 

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SHIP WORLDWIDE (Delivery - see more)
All prices are DPH´s sales prices. Prices are subject to errors and price alterations. Prices stated in other currencies than DKK are approximate.
Home
Outlet
Sell to DPH
• 40 years of experience
• Fast and safe delivery
Call us Mon-Thursday
8:00 am - 4:00 pm
(+45) 66 18 95 95
 

Sell to DPH

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Outlet

About us

Contact

Guides

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Terms and Conditions Selling to DPH    

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DPH Trading, Loekkegravene 49, DK-5270 Odense N, Denmark EU
© Copyright 2017 - DPH Trading
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