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DPH Trading
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Terms & Conditions - When you SELL to DPH

Contents

The easiest way to get an offer Returning goods
Sales Basket Payment
Binding offer Your personal data
Non-binding offer Product liability
Price  
Quality Which articles do we buy 
Variations in quality Transportation advice
   

 

The easiest way to get an offer from DPH

You can obtain a quote from DPH Trading in three ways.

     1. Use the menu Sell to DPH and see our Wanted list list
     2. Send us an e-mail with the item number and photos of your products
     3. Call and make an appointment with us

See the guide: How to get an offer in 6 easy steps

 

Sales Basket

The Sales Basket has several important functions. Using the Sales Basket, you can easily obtain quotes on products you are considering SELLING. Using the sales basket also avoids misunderstandings and mistakes about exactly which products the offer relates to.

Read also: How to use the sales basket

 

Binding offer

Written offers are binding to DPH for 14 days, counted from the date on the offer.
We do make reservations for obvious errors.

Written quotes are understood as:

-   Letter
-   Fax
-   Email

A binding offer is most easily acquired by means of the sales basket. The least risk of errors and misunderstandings minimized when enquiring through the basket. On that basis you will receive a written offer from DPH.

 

Non-binding offer

Naturally, you are also very welcome to call us for an offer over the phone, but in such case misunderstandings or errors are at higher risk. Fortunately errors are seldom.

If you want to make sure that your telephonic offer is correct please advise your contact-data:

-   Name and address
-   Phone-number
-   E-mail-address.

Once we have your contact information we will on your request send you a written offer (binding).

 

Price

The offered price is based on that the goods are delivered to our address in Odense.

All offers are based on the fact that the items in question are factory firsts in mint condition, unless otherwise agreed.

Normally we do not list item-price for competition-reasons, but offer a total amount for the whole lot.

 

Quality

Most factories have produced/delivered factory firsts as well as seconds.
How factory seconds are marked varies from factory to factory, but often the mark is some kind of scratch in the glaze on or around the factory stamp.

Items sold originally as factory firsts, have been found to have errors just thesame. Errors can for example have been overlooked by the person doing the quality-check. Does an article have unmistakable errors, different from average, we can not value such an item at full price.

Read more: Quality

 

Variations

Making rigid rules for quality is difficult, as not two items are exactly identical. The production techniques are difficult to control which causes small or big deviations between other-wise identical items. Meaning, that we do tolerate deviations within a certain limit.

Deviations exceeding this limit can not be sold as factory firsts, regardless of the fact that the factory originally marked this item as such. Should any of the articles included in an offer from DPH exceed this limit, we will make a serious valuation of the article in question, and offer you the best possible price we can pay for an article of such quality. It is then entirely up to you to decide whether to sell or keep the item.

 

Returning goods

(In cases when the goods have been sent to us)

Maybe you have not noticed an error, that our appraisers find when checking the consignment.

Mark your article in such a way, that it would be easily recognizable to you in case of return. To avoid incidents in which you could doubt that the validated item is actually yours.

Write i.e. your autograph on the bottom of the article with a felt-marker.

Note! We do not recommend to write on unglazed items, since your signature could be impossible to remove afterwards.

On unglazed products the answer could be attaching a sticker or the like to the bottom of the item. This way you will later on be able to recognize your own article, and ensure yourself that your item has not been confused with another one.

 

Payment

DPH does not accept goods sent to us on COD-terms (Cash on Delivery) because we need to check and valuate the goods before paying them.

We pay when the items have been inspected and checked for flaws or defects. If the goods are delivered personally, we inspect and check while you are waiting, and pay you before you leave.

All purchases are settled in Danish Kroner.

Please note bank references etc. here 

 

Personal data

In order to carry out your inquiries, orders etc. DPH asks you to supply only the absolutely necessary data.

We have indicated with a (*), which information is necessary.

Fields for further data which could be useful have been inserted, but it is entirely up to you whether or not you fill in those fields.

The data submitted by you will be stored in our index only accessible to employees at DPH Trading.

Data will never be passed on to a third party. The information is used by DPH only for the purpose intended and for internal statistics.

 

Product liability

No product liability - bought as it is.

As seller you have no further obligations. When DPH buy from private-persons, we buy as it is. Meaning, that when we have paid the goods and closed the deal, you have no further product liabilities for the goods supplied.

 

Which articles are DPH looking to buy?

We can not specify precisely which articles we would like to buy.

Our interest in buying depend on stock and supply and demand as well as other things.

However from the top menu Sell to DPH you find DPHs Wanted list, as well as further information about which items DPH are looking for.

Please also read How to sell

 

Transportation advice

DPH has several years of experience in transporting at home and abroad. We would be happy to advise you if you need help, but we do not accept any responsibility for the consequences of such guidance.

Click here to see how to pack fragile items

 

Safe and Fast Worldwide shipping

In Denmark we mainly send by Post Denmark, GLS or DSV. - Other Countries by FedEx, DSV or GLS. 

In Denmark shipping cost are free for orders over DKK.1000 (except furniture etc)  - To other countries shipping and insurance costs will be added to the order. 

The estimated freight and insurance will be determined and presented before you make any payments. This also applies when you receive an offer from us.

You can also save freight cost by collecting your order at our shop in Odense, Denmark.

Delivery terms

There are 2 types of delivery terms:

  1. Delivery of items in stock
  2. Delivery of customised/special ordered items and items not in stock

Delivery of items in stock

All items currently in stock are items that we currently have stored at our warehouse.

Items in stock are normally shipped immediately (within 1-4 business days). When your payment has been confirmed by us, you will receive an order confirmation.

Should the time of delivery be delayed beyond normal (i.e. orders of large quantity) we will let you know.

Attention! By delivery time we mean the time from the order is confirmed to the order is shipped from DPH Trading. Not the time between the order is made to the time you receive the order.

Delivery of customised/special ordered items and items not in stock

Customised/special ordered items and items not in stock are all items we do not currently store at our warehouse.

We are therefore depending of the various suppliers, dealers and collectors and the time of delivery is only an estimate.

In some situations it can be impossible for DPH Trading to predict the exact time of delivery if the items are specially ordered or customised.

Sometimes the items have to be produced from scratch. If the particular item is of significant age we may have to rely on private collectors who are willing to sell.

All the customised/special ordered items are delivered as close to the agreed delivery date as possible.

DPH Trading could take precautions for the delivery of entire or parts of an order. Part deliveries can occur. We always strive to inform you as quickly and efficiently as possible, should any deliveries change or be divided into separate deliveries.

In extraordinary situations negotiations can be made where the buyer are not responsible for the extra delivery cost in case of part deliveries.

Collect your items at our shop

If you prefer to collect your order at our boutique in Odense, Denmark you very welcome to do so. 

You can see our opening hours and contact information at the page top and bottom.

When you collect you order in person at our shop the freight cost is free. A visit to our store also gives you the opportunity to experience our amazing selection of items on display.

 

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SHIP WORLDWIDE!(Delivery - see more)
All prices are DPH´s sales prices. Prices are subject to errors and price alterations. Prices stated in other currencies than DKK are approximate.
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• 40 years of experience
• Fast and safe delivery
Call us Mon-Thursday
8:00 am - 4:00 pm
(+45) 66 18 95 95
 

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