Product quality in general

Here you will find an overview of our customer services concerning help, guides & information about all our items, oppertunities and services. Choose a subject you wish to know more about and get your answer immediately.

If you cannot find an answer to your question, please do not hesitate to contact us. Call us on phone (+45) 66 18 95 95, Mon-Friday 08:00 am - 15:00 pm (GMT+1). Or send us an e-mail with your question to info@dph-trading.dk. We respond within 1-4 normal business days.

The 5 item qualities

Items and products at dphtrading.com are available in 5 qualities:

1. 1. Quality/New      items are completely new without any defects and flaws
2. 2. Quality/New      items are completely new, but sold cheaper due to small imperfections
3. 1. Quality              items are not new, but has no flaws, defects or damages
4. 2. Quality              items are not new and sold at bargain prices due to small imperfections
5. Item w/defects     items have some defects, damages or has been mended/repaired

When an item is categorized as i.e. 2. Quality, it is often due to small and/or insignificant flaws or imperfections, which are not obvious to the untrained eye.

Most people would not even be able to notice these tiny imperfections, but for some collectors it is crucial that an item is of 1. Quality condition. For the most part it is about ones attitude more than an issue of the appearance or usefulness of the item when it comes to 2. Quality products.

Large selection of both 1. and 2. Quality items in stock

DPH Trading possess a large selection of both 1. and 2. Quality items in stock. If an item in 2. Quality is available in stock it will be presented in the web shop.

Please check the status of stock of each quality of a certain item. If an item is in stock the price is visible and it is available for purchase online.

If no price is visible and the item is not in stock, it cannot be purchased online.

Attention! Items are only visible in qualities we either have dealt with in the past or currently deal.

Example: If an item is only visible in one quality, it is only traded in this particular quality – no matter the status of stock.

Also see:

Safe and Fast Worldwide shipping

In Denmark we mainly send by Post Denmark, GLS or DSV. - Other Countries by FedEx, DSV or GLS. 

In Denmark shipping cost are free for orders over DKK.1000 (except furniture etc)  - To other countries shipping and insurance costs will be added to the order. 

The estimated freight and insurance will be determined and presented before you make any payments. This also applies when you receive an offer from us.

You can also save freight cost by collecting your order at our shop in Odense, Denmark.

Delivery terms

There are 2 types of delivery terms:

1. Delivery of items in stock
2. Delivery of customised/special ordered items and items not in stock

Delivery of items in stock

All items currently in stock are items that we currently have stored at our warehouse.

Items in stock are normally shipped immediately (within 1-4 business days). When your payment has been confirmed by us, you will receive an order confirmation.

Should the time of delivery be delayed beyond normal (i.e. orders of large quantity) we will let you know.

Attention! By delivery time we mean the time from the order is confirmed to the order is shipped from DPH Trading. Not the time between the order is made to the time you receive the order.

Delivery of customised/special ordered items and items not in stock

Customised/special ordered items and items not in stock are all items we do not currently store at our warehouse.

We are therefore depending of the various suppliers, dealers and collectors and the time of delivery is only an estimate.

In some situations it can be impossible for DPH Trading to predict the exact time of delivery if the items are specially ordered or customised.

Sometimes the items have to be produced from scratch. If the particular item is of significant age we may have to rely on private collectors who are willing to sell.

All the customised/special ordered items are delivered as close to the agreed delivery date as possible.

DPH Trading could take precautions for the delivery of entire or parts of an order. Part deliveries can occur. We always strive to inform you as quickly and efficiently as possible, should any deliveries change or be divided into separate deliveries.

In extraordinary situations negotiations can be made where the buyer are not responsible for the extra delivery cost in case of part deliveries.

Collect your items at our shop

If you prefer to collect your order at our boutique in Odense, Denmark you very welcome to do so. 

You can see our opening hours and contact information at the page top and bottom.

When you collect you order in person at our shop the freight cost is free. A visit to our store also gives you the opportunity to experience our amazing selection of items on display.