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If the item is in stock, we typically dispatch your order within **1–3 business days**.

Delivery time refers to the period from when we receive your order until the day your items are shipped. The actual delivery date may vary depending on the shipping service selected, the delivery area, and the destination country.

You can pay by credit or debit card, , PayPal, or bank transfer.

You have the right to cancel and return all or part of your order within 14 days of receiving it.

If you wish to exchange an item, simply return it and place a new order on dphtrading.com. This allows you to secure the item you want right away and avoid the risk of it selling out.

To help cover packaging, handling, and administrative costs, DPH – Danish Porcelain House operates with a minimum order value for online purchases.

• For deliveries within the EU, the minimum order value is DKK 199.
• For deliveries outside the EU, the minimum order value is DKK 499, as these shipments require additional handling as well as customs and export documentation.
• For deliveries to the United Kingdom (UK), the minimum order value is GBP 135.
  This is due to current post-Brexit regulations, as DPH – Danish Porcelain House is not VAT registered in the UK and therefore cannot ship orders below this amount.

If an item is shown as out of stock, it may be because it sold out after you added it to your cart, because you ordered more than we currently have in stock, or because the item was already out of stock when you added it. In the latter case, you can often join a waiting list.

• 1st Quality (New) – Brand-new item with no defects or imperfections.
• 1st Quality – Item with no defects or imperfections. May be new, pre-owned, antique, or an older annual collectible.
• 2nd Quality (New) – Brand-new item with minor manufacturing imperfections.
• 2nd Quality – Item with minor defects or deviations from standard 1st quality. Therefore offered at a lower price.
• Item with Defects – Item with defects, damage, or repairs. Please feel free to contact us before purchasing if you would like further information.