Customer service
Return policy Cookie Policy

Making it easy for you and us

At DPH Trading we ask that you only provide the most necessary information so that we can process your requests, orders, etc.

The required information is marked using an * (asterisk/star).

You are welcome to enter as many information as you please. The more useful information you enter the easier, faster and more efficiently we can complete transactions with you.

Your information is kept at our customer database of which only employees at DPH Trading have access to. Your information will not be disclosed to any third party. DPH Trading solely use the information for the purpose of delivery, as contact information and internal statistics.

Information about our treatment of your personal information

1.We are responsible for the data - how to contact us?

DPH Trading is responsible for processing the personal information we have received about you. You will find our contact information below.

DPH Trading

Løkkegravene 49

5270 Odense N, Denmark

VAT Reg. No.: DK-61086013

Phone: +45 66 18 95 95

Mail: [email protected]

2.Contact data on the data protection consultant

If you have any questions about our handling of your information, you are always welcome to contact our data protection consultant.

You can contact our data protection consultant in the following ways:

3.Purpose and legal basis for processing your personal information

We process your personal information for the following purposes:

  • Expedition and shipment of your order
  • In case of complaint of the goods delivered
  • When we buy goods from private and traders

The legal basis for our processing of your personal information is provided by:

  • In order to perform your order, we use your specific personal information such as credit card information, shipping and billing address. This information is only used to manage your order and your use of the site. It is up to you whether you want to provide additional personal information.
  • DPH Trading (and those employed by DPH Trading, contributing to making this website, the content and services of the site) process and use the information you provide us to respond to your inquiry, improve and target our services to meet your needs. In addition, we do not share your information with other companies. We never sell your information to other companies.
  • In order to comply with the legislation regarding trade and purchase of used goods, we have to collect and store your personal information when you sell to DPH Trading.

4. Categories of personal information

We treat the following categories of personal information about you:

Your name and address, phone number, email address, which items you purchased and sold, requested, and various information that you have volunteered in various correspondence.

5. Recipients or categories of recipients

We disclose your personal information to the following recipients:

To Consignor, that takes care of the calculation of shipping prices and the preparation of all our transport documents.

To the police if they want to see who we bought from.

To Ubivox, which is responsible for sending newsletters.

6. Where your personal information originates from

It is "free" for you to browse - and read our website. We only ask you to provide your e-mail address if the following applies:

If you buy or sell or request products from the site.
If you would like to contact us by email.
If you would like to receive newsletter by email from us.

We will only collect personal information (such as name and address) if you want to provide us with this information.

7. Storage of your personal information

At this time, we can not say how long we will keep your personal information. However, we can inform you that we will emphasize that your information is only kept for as long as it is necessary in relation to the Accounting Act and other legal acts and, if applicable, complaints on goods, etc. when we need to determine how long your information will be stored.

8.The right to withdraw consent

You have the right to withdraw your consent at any time. You can do this by contacting us at the contact details listed in section 1 above.

If you choose to withdraw your consent, it does not affect the legality of our processing of your personal information based on your prior consent and until the date of withdrawal. If you withdraw your consent, therefore, it will not be effective until this date.

9. Your Rights

You have a number of rights under the Data Protection Act in relation to our processing of information about you.

If you want to use your rights, please contact us.

Right to see information

You are entitled to gain insight into the information that we are processing about you, as well as a number of additional informations.

Right to rectification (correction)

You are entitled to have incorrect information about yourself corrected.

Right of deletion

In special cases, you have the right to delete information about you before the time of our general general deletion occurs.

Right to limitation of treatment

You may have limited access to the processing of your personal information. If you are entitled to limited treatment, in the future, we may only process the information - except for storage - with your consent or for the purpose of determining, enforcing or defending legal claims, or for protecting a person or important social interests.

Right to objection

In some cases, you may object to our legal processing of your personal information. You can also object to the use of your information for direct marketing.

Right to transmit information (data portability)

You may, in certain cases, have the right to receive your personal information in a structured, commonly used and machine-readable format and to transfer such personal data from one data manager to another without any hindrance.

You can read more about your rights in the Data Inspectorate's Guide on the Registrar's Rights, which you find on (In Danish)

10. Complaint to the Data Inspectorate

You are entitled to file a complaint with the Data Inspectorate if you are unhappy with the way we process your personal information. You can find the Data Inspectorate's contact information at (In Danish)