Contact

Do you feel like visiting the store in Odense full of exciting lamps, lamp shades, porcelain, glass, furniture and lots more? - Here you will find the address, opening hours for both the shop and the office - where we are ready to answer your questions and help you find what you wish for.​

Photos from our shop in Odense Denmark 

In general

- We answer mails within 24 hours on bank days.

We send an email when a customer make a complaint or return goods.

When you return goods or make a complaint you will always receive an email when we receive the returned goods. In this mail we will tell you what will happen next in regards to your complaint.

Kids and teens under 18.

You must be 18 years of age to buy goods from DPHtrading.com - if you are below 18 you have to get your parents consent.

To order

At DPHtrading.com you can order goods through our website. If you have requests for items which are not on the site you are welcome to contact us.

It is not possible to see previous orders by login to the website. If you wish to receive an orderconfirmation you will have to send an email to info@dph-trading.dk.

Delivery terms

There are 2 types of delivery terms:

1. Delivery of items in stock
2. Delivery of customised/special ordered items and items not in stock

Delivery of items in stock

All items currently in stock are items that we currently have stored at our warehouse.

Items in stock are normally shipped immediately (within 1-4 business days). When your payment has been confirmed by us, you will receive an order confirmation.

Should the time of delivery be delayed beyond normal (i.e. orders of large quantity) we will let you know.

Attention! By delivery time we mean the time from the order is confirmed to the order is shipped from DPH Trading. Not the time between the order is made to the time you receive the order.

Delivery of customised/special ordered items and items not in stock

Customised/special ordered items and items not in stock are all items we do not currently store at our warehouse.

We are therefore depending of the various suppliers, dealers and collectors and the time of delivery is only an estimate.

In some situations it can be impossible for DPH Trading to predict the exact time of delivery if the items are specially ordered or customised.

Sometimes the items have to be produced from scratch. If the particular item is of significant age we may have to rely on private collectors who are willing to sell.

All the customised/special ordered items are delivered as close to the agreed delivery date as possible.

DPH Trading could take precautions for the delivery of entire or parts of an order. Part deliveries can occur. We always strive to inform you as quickly and efficiently as possible, should any deliveries change or be divided into separate deliveries.

In extraordinary situations negotiations can be made where the buyer are not responsible for the extra delivery cost in case of part deliveries.

Collect your items at our shop

If you prefer to collect your order at our boutique in Odense, Denmark you very welcome to do so. 

You can see our opening hours and contact information at the page top and bottom.

When you collect you order in person at our shop the freight cost is free. A visit to our store also gives you the opportunity to experience our amazing selection of items on display.