What are my payment options?

Here you will find an overview of our customer services concerning help, guides & information about all our items, oppertunities and services. Choose a subject you wish to know more about and get your answer immediately.

If you cannot find an answer to your question, please do not hesitate to contact us. Call us on phone (+45) 66 18 95 95, Mon-Friday 08:00 am - 15:00 pm (GMT+1). Or send us an e-mail with your question to info@dph-trading.dk. We respond within 1-4 normal business days.

1. Online payment using a credit/debit card

Most of our customers pay by credit card, it is easy, fair price, and fast.  We can actually see your payment only a few minutes after you have made it. - However we do not withdraw the amount from you account until the order is ready for delivery.

We accept payment in DKK (Danish Krone),  EUR (Euro), USD (US Dollar), GBP (British Pound), CAD (Canadian Dollar)
AUD (Australian Dollar), CHF (Swiss Franc), SEK (Swedish Krone), NOK (Norwegian Krone) 

2. Bank transfer 

3. Payment via PayPal

You can use several methods of payment. It is entirely up to you which one to use.

You should, however, be aware that some ways of payment are considerably more expensive than others.

Payment by Credit Card.

Most of our customers pay by credit card, it is easy, fair price, and fast.  We can actually see your payment only a few minutes after you have made it. - However we do not withdraw the amount from you account until the order is ready for delivery.

Any costs are automatically charged to your card - of course you will be advised (during the payment process) of the exact cost of fee, prior to your accept of the payment to us.

2. Payment by Bank Transfer

When paying larger amounts, you will get considerable savings by making a bank-transfer directly to our bank-account. However it is difficult to mention the advantages and disadvantages of bank transfers in general, since the various countries often have different rules or traditions in that field. Please pay attention to the fact, that in some cases fees are charged in your bank as well as in our bank, just as other banks that may be participating in the transfer also charge a fee.

We know many grotesque stories of transfers in which the fees exceed the amount of the transfer. That is why you need to make sure that you have been informed of all costs and fees involved in the transfer - in both ends as well as by possible third banks involved - before making up your mind to choose this payment option. All charges connected with the transfer are on your account - foreign or domestic. If you decide for this payment method, please make sure to instruct your bank, that ALL costs are on your account.

Below please find bank-data to be used in possible payment-transfer to our bank account.

Jyske Bank A/S, Mageloes 8, DK-5100 Odense C
Account no.5051 0002013603
BIC code / SWIFT: JYBADKKK
IBAN-no.: DK2750510002013603
Registration-no.: 5051.account-no.: 2013603.

It is important, when transferring payments from abroad, that you transfer directly to Jyske Bank. - Do not transfer the amount through any other Danish Bank, since the transferring-fees between Danish banks are extremely expensive (probably DKK 110,00). This transfer-fee is drawn from your payment before being paid to our account.

Safe and Fast Worldwide shipping

In Denmark we mainly send by Post Denmark, GLS or DSV. - Other Countries by FedEx, DSV or GLS. 

In Denmark shipping cost are free for orders over DKK.1000 (except furniture etc)  - To other countries shipping and insurance costs will be added to the order. 

The estimated freight and insurance will be determined and presented before you make any payments. This also applies when you receive an offer from us.

You can also save freight cost by collecting your order at our shop in Odense, Denmark.

Delivery terms

There are 2 types of delivery terms:

1. Delivery of items in stock
2. Delivery of customised/special ordered items and items not in stock

Delivery of items in stock

All items currently in stock are items that we currently have stored at our warehouse.

Items in stock are normally shipped immediately (within 1-4 business days). When your payment has been confirmed by us, you will receive an order confirmation.

Should the time of delivery be delayed beyond normal (i.e. orders of large quantity) we will let you know.

Attention! By delivery time we mean the time from the order is confirmed to the order is shipped from DPH Trading. Not the time between the order is made to the time you receive the order.

Delivery of customised/special ordered items and items not in stock

Customised/special ordered items and items not in stock are all items we do not currently store at our warehouse.

We are therefore depending of the various suppliers, dealers and collectors and the time of delivery is only an estimate.

In some situations it can be impossible for DPH Trading to predict the exact time of delivery if the items are specially ordered or customised.

Sometimes the items have to be produced from scratch. If the particular item is of significant age we may have to rely on private collectors who are willing to sell.

All the customised/special ordered items are delivered as close to the agreed delivery date as possible.

DPH Trading could take precautions for the delivery of entire or parts of an order. Part deliveries can occur. We always strive to inform you as quickly and efficiently as possible, should any deliveries change or be divided into separate deliveries.

In extraordinary situations negotiations can be made where the buyer are not responsible for the extra delivery cost in case of part deliveries.

Collect your items at our shop

If you prefer to collect your order at our boutique in Odense, Denmark you very welcome to do so. 

You can see our opening hours and contact information at the page top and bottom.

When you collect you order in person at our shop the freight cost is free. A visit to our store also gives you the opportunity to experience our amazing selection of items on display.

We exchange and return money for all gifts until January 15th 2019 ... see more