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DPH Trading
The Danish Porcelain House
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Sell to DPH
• 45 years of experience
• Fast and safe delivery
Call us Mon-Thursday
8:00 am - 4:00 pm
(+45) 66 18 95 95
Delivery Destination:
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You can have the website shown in English, German or Danish.
You have here the opportunity to choose in which currency you want to see our prices. All prices will then be displayed in the selected currency (You can always change it again).
The prices shown are calculated based on the selected delivery area: In Denmark and the rest of the EU, prices are inclusive of VAT. If you choose that the delivery area is outside the EU, the price is always excl. (without) VAT.

Here you will find an overview of our customer services concerning help, guides & information about all our items, oppertunities and services. Choose a subject you wish to know more about and get your answer immediately.

If you cannot find an answer to your question, please do not hesitate to contact us. Call us on phone (+45) 66 18 95 95, Mon-Friday 08:00 am - 15:00 pm (GMT+1). Or send us an e-mail with your question to info@dph-trading.dk. We respond within 1-4 normal business days.


Is bank transfer cheapest option?

When paying small amounts we recommend making your payment using a debit or credit card as this is the cheapest and easiest option. When making larger payments bank transfers may be the safest and cheapest option.

Should you wish to pay using a bank transfer, we ask that you please note this in the comments field and await our reply.

Transaction fees (Important!)

It is difficult to generalize about the pros and cons of bank transfers, as it can vary depending on the factor(s) involved at the financial institution(s). There are often quite different rules and traditions in this field from country to country.

Please be aware that some for bank transfers fees are applied in both your bank and our bank. In special cases it also affects other banks involved in the transfer.

We have experienced some very unfortunate examples of transferring small amounts where the transfer fees were higher than the actual amount transferred. Therefore, the payment of small sums - especially from abroad - is often cheaper to do using debit/credit cards.

Therefore, it is important that you are aware of all the costs of a bank transfer before choosing this payment method. 

As a precaution, you should ask your bank to inform you of all relevant costs should you decide to use bank transfers as payment method. Inform your bank of the amount that you have to pay and that you have to pay all transfer costs/fees.


Bank information for bank transfer

If you wish to pay using a bank transfer we kindly ask you to do it to our account in Jyske Bank:

Jyske Bank A/S, Mageloes 8, 5100 Odense C, Denmark

Registration number: 5051

Account number: 2013603                                                     

If needed for internet banking / home banking: 50510002013603

If transfer is from outside Denmark:

IBAN-nr.: DK2750510002013603

When making a payment from abroad, it is important that you transfer directly to Jyske Bank. Should you transfer the amount through another Danish bank, this other bank typically charge a fee of Danish kroner (DKK) 110.00. This fee is deducted from your deposit before it is inserted into our account and can therefore be missing in your total payment.

Safe and Fast Worldwide shipping

In Denmark we mainly send by Post Denmark, GLS or DSV. - Other Countries by FedEx, DSV or GLS. 

In Denmark shipping cost are free for orders over DKK.1000 (except furniture etc)  - To other countries shipping and insurance costs will be added to the order. 

The estimated freight and insurance will be determined and presented before you make any payments. This also applies when you receive an offer from us.

You can also save freight cost by collecting your order at our shop in Odense, Denmark.

Delivery terms

There are 2 types of delivery terms:

  1. Delivery of items in stock
  2. Delivery of customised/special ordered items and items not in stock

Delivery of items in stock

All items currently in stock are items that we currently have stored at our warehouse.

Items in stock are normally shipped immediately (within 1-4 business days). When your payment has been confirmed by us, you will receive an order confirmation.

Should the time of delivery be delayed beyond normal (i.e. orders of large quantity) we will let you know.

Attention! By delivery time we mean the time from the order is confirmed to the order is shipped from DPH Trading. Not the time between the order is made to the time you receive the order.

Delivery of customised/special ordered items and items not in stock

Customised/special ordered items and items not in stock are all items we do not currently store at our warehouse.

We are therefore depending of the various suppliers, dealers and collectors and the time of delivery is only an estimate.

In some situations it can be impossible for DPH Trading to predict the exact time of delivery if the items are specially ordered or customised.

Sometimes the items have to be produced from scratch. If the particular item is of significant age we may have to rely on private collectors who are willing to sell.

All the customised/special ordered items are delivered as close to the agreed delivery date as possible.

DPH Trading could take precautions for the delivery of entire or parts of an order. Part deliveries can occur. We always strive to inform you as quickly and efficiently as possible, should any deliveries change or be divided into separate deliveries.

In extraordinary situations negotiations can be made where the buyer are not responsible for the extra delivery cost in case of part deliveries.

Collect your items at our shop

If you prefer to collect your order at our boutique in Odense, Denmark you very welcome to do so. 

You can see our opening hours and contact information at the page top and bottom.

When you collect you order in person at our shop the freight cost is free. A visit to our store also gives you the opportunity to experience our amazing selection of items on display.


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SHIP WORLDWIDE! (Delivery - see more)
✅ Fast and secure delivery
Sell to DPH
• 45 years of experience
• Fast and safe delivery
Call us Mon-Thursday
8:00 am - 4:00 pm
(+45) 66 18 95 95
DPH Trading, Loekkegravene 49, DK-5270 Odense N, Denmark EU, info@dph-trading.dk
© Copyright 2019 - DPH Trading
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