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Delivery terms

There are 2 types of delivery terms:

1. Delivery of items in stock
2. Delivery of customised/special ordered items and items not in stock

Delivery of items in stock

All items currently in stock are items that we currently have stored at our warehouse.

Items in stock are normally shipped immediately (within 1-4 business days). When your payment has been confirmed by us, you will receive an order confirmation.

Should the time of delivery be delayed beyond normal (i.e. orders of large quantity) we will let you know.

Attention! By delivery time we mean the time from the order is confirmed to the order is shipped from DPH Trading. Not the time between the order is made to the time you receive the order.

Delivery of customised/special ordered items and items not in stock

Customised/special ordered items and items not in stock are all items we do not currently store at our warehouse.

We are therefore depending of the various suppliers, dealers and collectors and the time of delivery is only an estimate.

In some situations it can be impossible for DPH Trading to predict the exact time of delivery if the items are specially ordered or customised.

Sometimes the items have to be produced from scratch. If the particular item is of significant age we may have to rely on private collectors who are willing to sell.

All the customised/special ordered items are delivered as close to the agreed delivery date as possible.

DPH Trading could take precautions for the delivery of entire or parts of an order. Part deliveries can occur. We always strive to inform you as quickly and efficiently as possible, should any deliveries change or be divided into separate deliveries.

In extraordinary situations negotiations can be made where the buyer are not responsible for the extra delivery cost in case of part deliveries.

Collect your items at our shop

If you prefer to collect your order at our boutique in Odense, Denmark you very welcome to do so. 

You can see our opening hours and contact information at the page top and bottom.

When you collect you order in person at our shop the freight cost is free. A visit to our store also gives you the opportunity to experience our amazing selection of items on display.

The item is now added to your Shopping Basket:

How do you want to proceed?

The item you consider to SELL to DPH is now added to your Sales Basket:

How do you want to proceed?

The item is now added to Ask DPH:

Go directly to send your inquiry to DPH

Add more items which you want to inquire or buy (close window)

Freight and Insurance cost will be calculated in the basked.

Please add the requested items to the basked. After your have typed your name and address. The system will inform you of possible freight alternatives, as well as cost each type. - Before you proceed to make payment.  
 

Freight cost are calculated on basis of:

• Number of items
• Size and weight
• Country of delivery
• Delivery Service

No freight cost - collect your order!

You can save freight cost if you collect your order at our boutique in Odense, Denmark. Please call or write us to make an appointment for when to collect your item(s).

The item is in stock

Click on the green "Add to basket"-button to add it to your shopping basket.

We will handle your order once you have completed the payment. The order is normally shipped within 1-4 business days.

Do you need the item as a gift?

If you need the item delivered before a specific date please inform us about the wanted delivery date in the comments field before you complete your payment. Then we will try our best to make sure your order reaches the destination on time.

The item is not in stock right now - Why you cannot buy it today.

The reason for this can be one of the following:

Delivery time is longer than the normal 1-3 business days

Some items are sold out long or shortly or we order/make ​​only to order.

For such products, our standard delivery time will be 3-6 working days, but sometimes more.

Please feel free to send us an inquiry for the requested items which are shown as not in stock. Whereupon we check delivery options, and by return mail we will let you know availability etc.

or

The item is sold out and/or is no longer in production

Sold out items appears only in our web shop if there are a possibility that they can be acquired in the future.

If the item is not in stock, we offer to add it to our wanted list, and come back later when / if we are able to deliver. - Of course this is completely optional for you, it's totally free to be written up to an items, and you pay only when we find the item, and you can accept our price.

Of course you are welcome to contact us by phone (+45) 66 18 95 95 Mon-Thursday 08:00 am - 16:00 pm (GMT+1). or by ordinary email to info@dph-trading.dk

We are looking forward to hearing from you.