Do you need guidance?
Find guides and support for the functionalities in the web shop. Follow the step-by-step guides and get support finding the perfect lampshade for your lamp, how to get an offer or how you easily make a purchase.
If you have any doubts, questions or comments and wish to clearify these issues before you pay, we recommend using the Ask before you buy-option.
|1.||Click on the Shopping Basket|
|Click on the Shopping basket at the top right hand corner of the website.|
|2.||Check the content|
|Please check if the content of your shopping basket is correct. If not, then delete, add or edit until you are satified with the content before moving on to step 3.|
|3.||Click on Ask before you buy
|Click on the Ask before you buy-link in the shopping basket (top right hand corner)|
|4.||Enter your contact information|
|Enter your contact information and add any comments/questions you may have.|
|5.||Click on Ask DPH
|Click on the Ask DPH-button. (Sending us your comments/questions together with the content of your shopping basket.)|
|6.||Receive our answer within 1-4 business days|
|Within 1-4 business days we will send you our reply to your comments/questions. Normally we reply within 1-2 business days. However peak periods may occur causing a reply to be delayed up until 4 days.|