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Find guides and support for the functionalities in the web shop. Follow the step-by-step guides and get support finding the perfect lampshade for your lamp, how to get an offer or how you easily make a purchase.
Please follow these 5 easy steps to sign up for an item out of stock.
In order to sign up for one or more items out of stock you should do the following:
| 1. | Click on the grey "add to basket"-button |
| Click on the grey "add to basket"-button at the particular item of interest. | |
| 2. | Click on the Shopping basket |
| Click on the Shopping basket at the top righthand corner of the page. In the shopping basket you will now see the item. However the item is presented as not available for purchase online at the moment. | |
| 3. | Ask before you buy |
| Once all the items you are interested in buying are added to the shopping basket, you click on the Ask before you buy-link to the right in the Shopping basket. | |
| 4. | Fill out your contact details |
| Enter your contact information and any order related comments/questions. Shortly after you will receive an e-mail confirming your request/order has been registered. | |
| 5. | Receive an answer within 1-4 business days |
| As soon as the item(s) is (are) back in stock we will contact you with an obligation free written offer valid for 14 days from the date of issue. You are always able to regret your interest and purchase of the item(s) - even when it is back in stock. |
Safe and Fast Worldwide shipping
In Denmark we mainly send by Post Denmark, GLS or DSV. - Other Countries by FedEx, DSV or GLS.
In Denmark shipping cost are free for orders over DKK.1000 (except furniture etc) - To other countries shipping and insurance costs will be added to the order.
The estimated freight and insurance will be determined and presented before you make any payments. This also applies when you receive an offer from us.
You can also save freight cost by collecting your order at our shop in Odense, Denmark.
Delivery terms
There are 2 types of delivery terms:
Delivery of items in stock
All items currently in stock are items that we currently have stored at our warehouse.
Items in stock are normally shipped immediately (within 1-4 business days). When your payment has been confirmed by us, you will receive an order confirmation.
Should the time of delivery be delayed beyond normal (i.e. orders of large quantity) we will let you know.
Attention! By delivery time we mean the time from the order is confirmed to the order is shipped from DPH Trading. Not the time between the order is made to the time you receive the order.
Delivery of customised/special ordered items and items not in stock
Customised/special ordered items and items not in stock are all items we do not currently store at our warehouse.
We are therefore depending of the various suppliers, dealers and collectors and the time of delivery is only an estimate.
In some situations it can be impossible for DPH Trading to predict the exact time of delivery if the items are specially ordered or customised.
Sometimes the items have to be produced from scratch. If the particular item is of significant age we may have to rely on private collectors who are willing to sell.
All the customised/special ordered items are delivered as close to the agreed delivery date as possible.
DPH Trading could take precautions for the delivery of entire or parts of an order. Part deliveries can occur. We always strive to inform you as quickly and efficiently as possible, should any deliveries change or be divided into separate deliveries.
In extraordinary situations negotiations can be made where the buyer are not responsible for the extra delivery cost in case of part deliveries.
Collect your items at our shop
If you prefer to collect your order at our boutique in Odense, Denmark you very welcome to do so.
You can see our opening hours and contact information at the page top and bottom.
When you collect you order in person at our shop the freight cost is free. A visit to our store also gives you the opportunity to experience our amazing selection of items on display.
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