DPH Trading has the E-brand

What does it mean when a webshop has the e-brand?

The E-brand has certified DPH Tradings Netshop

The E-brand is continuously controlling the DPH Netshop in order to secure you as a buyer

You are supported by the Consumer Complaints Department 

When you are ordering.....

Your money transfer is secured in the safest possible way

You will not be tied up by illegal terms and conditions   

Your personal information will be stores safely in our customer database and will never be passed on to 3. party. Your data will only be used for the intent of sending you what you order and for internal statistics.

You will be informed about DPH Tradings customer service

You decide whether you wish to receive the newsletter from DPH Trading

When you have placed your order...

Then a deal is a deal

You can easily regret your purchase or make a claim

You can easily unsubscribe to the newsletter

You will have access to free legal guidance

Your experience when dealing with us will be essential in connection with DPH Trading keeping the E-brand Certificate.

(The link will open in a new tab so you can just close it after visiting the website. You will still have the DPH Website open in the other tab.)

We use Onlime.dk for backup in the cloud:

Delivery terms

There are 2 types of delivery terms:

1. Delivery of items in stock
2. Delivery of customised/special ordered items and items not in stock

Delivery of items in stock

All items currently in stock are items that we currently have stored at our warehouse.

Items in stock are normally shipped immediately (within 1-4 business days). When your payment has been confirmed by us, you will receive an order confirmation.

Should the time of delivery be delayed beyond normal (i.e. orders of large quantity) we will let you know.

Attention! By delivery time we mean the time from the order is confirmed to the order is shipped from DPH Trading. Not the time between the order is made to the time you receive the order.

Delivery of customised/special ordered items and items not in stock

Customised/special ordered items and items not in stock are all items we do not currently store at our warehouse.

We are therefore depending of the various suppliers, dealers and collectors and the time of delivery is only an estimate.

In some situations it can be impossible for DPH Trading to predict the exact time of delivery if the items are specially ordered or customised.

Sometimes the items have to be produced from scratch. If the particular item is of significant age we may have to rely on private collectors who are willing to sell.

All the customised/special ordered items are delivered as close to the agreed delivery date as possible.

DPH Trading could take precautions for the delivery of entire or parts of an order. Part deliveries can occur. We always strive to inform you as quickly and efficiently as possible, should any deliveries change or be divided into separate deliveries.

In extraordinary situations negotiations can be made where the buyer are not responsible for the extra delivery cost in case of part deliveries.

Collect your items at our shop

If you prefer to collect your order at our boutique in Odense, Denmark you very welcome to do so. 

You can see our opening hours and contact information at the page top and bottom.

When you collect you order in person at our shop the freight cost is free. A visit to our store also gives you the opportunity to experience our amazing selection of items on display.

We exchange and return money for all gifts until January 15th 2021 ... see more