Safe and Fast Worldwide shipping

In Denmark

We mainly send by GLS. Shipping cost are free for orders over DKK 999 (except furniture etc.)

Other Countries

To other countries than Denmark we send by FedEx, DHL, UPS or GLS. Shipping and insurance costs will be added to the order.

In general

The estimated freight and insurance will be determined and presented before you make any payments. This also applies when you receive an offer from us.

You can also save freight cost by collecting your order at our shop in Odense, Denmark.

Be aware that due to the different legal requirements and standards for electrical appliances outside the EU, we only sell to countries within the EU.

Delivery terms

There are 2 types of delivery terms:

1. Delivery of items in stock
2. Delivery of customized/special ordered items and items not in stock

Delivery of items in stock

All items currently in stock are items that we currently have stored at our warehouse.

Items in stock are normally shipped immediately (within 1-4 business days). When your payment has been confirmed by us, you will receive an order confirmation.

Should the time of delivery be delayed beyond normal (i.e. orders of large quantity) we will let you know.

Attention! By delivery time we mean the time from the order is confirmed to the order is shipped from DPH Trading. Not the time between the order is made to the time you receive the order.

Delivery of customized/special ordered items and items not in stock

Customized/special ordered items and items not in stock are all items we do not currently store at our warehouse.

We receive new items in stock every day, which we buy from various sources such as other merchants, private collectors, from estates, etc. This means that we are dependent on our different suppliers, dealers, and collectors, and that delivery times for ordered items and items with a status of not in stock are not always considered approximate.

There can be three reasons why goods may have this status:

1. The item is from one of our suppliers and needs to be produced first. - This usually applies to lampshades, flatware accessories or similar items.
2. The item has been specifically ordered for you and needs to be produced first. - All the customized/special ordered items are delivered as close to the agreed delivery date as possible. Note that the right of withdrawal may be forfeited for specially manufactured items.
   
   
3. It's about old collector's items that may need to be obtained from private collectors. - We never know what we will be offered and when we will be offered it, but of course, if we can see that many have signed up on the waiting list for the item, we will always make an extra effort to get this item back in stock as soon as possible.

In some cases, it may be impossible for DPH Trading to predict the exact delivery time of goods, as we are dependent on being offered them. Furthermore, it is not possible to provide the sales price, as we do not know what we have to pay for the item to bring it in, due to supply and demand.

DPH Trading could take precautions for the delivery of entire or parts of an order. Part deliveries can occur. We always strive to inform you as quickly and efficiently as possible, should any deliveries change or be divided into separate deliveries.

In extraordinary situations negotiations can be made where the buyer are not responsible for the extra delivery cost in case of part deliveries.

Collect your items at our shop

If you prefer to collect your order at our boutique in Odense, Denmark you very welcome to do so.

You can see our opening hours and contact information at the page top and bottom.

When you collect you order in person at our shop the freight cost is free. A visit to our store also gives you the opportunity to experience our amazing selection of items on display.