Guides

Do you need guidance?

Find guides and support for the functionalities in the web shop. Follow the step-by-step guides and get support finding the perfect lampshade for your lamp, how to get an offer or how you easily make a purchase.

Popular guides

Video-guide: Find the perfect lampshade

Among the most popular guides is the video-guide on how to find the perfect lampshade for an older lamp. It is always a pleasure to experience how a new lampshade can give new life to an old lamp.

If you need help finding the ideal new lampshade for your lamp, we strongly recommend having a look at the video-guide:

Ask before you buy

Any doubts before paying? We have a solution. It is called Ask before you buy. In the Shopping basket by clicking the Ask before you buy-link you can ask your questions before making any payment. The content and questions in the shopping basket are then sent to us. Within 4 business days you will recieve our answer.

Follow the guide and get answers to your doubts or questions before you buy. We think this is a pretty nice service. How about you?

How to find DPH Trading?

You are more than welcome to come and visit our charming boutique and display room in Odense on the island Funen in Denmark. If you need directions we recommend using Google Maps (c) or a GPS.

We have also put made driving instructions from the harbor in Odense.

Delivery terms

There are 2 types of delivery terms:

1. Delivery of items in stock
2. Delivery of customised/special ordered items and items not in stock

Delivery of items in stock

All items currently in stock are items that we currently have stored at our warehouse.

Items in stock are normally shipped immediately (within 1-4 business days). When your payment has been confirmed by us, you will receive an order confirmation.

Should the time of delivery be delayed beyond normal (i.e. orders of large quantity) we will let you know.

Attention! By delivery time we mean the time from the order is confirmed to the order is shipped from DPH Trading. Not the time between the order is made to the time you receive the order.

Delivery of customised/special ordered items and items not in stock

Customised/special ordered items and items not in stock are all items we do not currently store at our warehouse.

We are therefore depending of the various suppliers, dealers and collectors and the time of delivery is only an estimate.

In some situations it can be impossible for DPH Trading to predict the exact time of delivery if the items are specially ordered or customised.

Sometimes the items have to be produced from scratch. If the particular item is of significant age we may have to rely on private collectors who are willing to sell.

All the customised/special ordered items are delivered as close to the agreed delivery date as possible.

DPH Trading could take precautions for the delivery of entire or parts of an order. Part deliveries can occur. We always strive to inform you as quickly and efficiently as possible, should any deliveries change or be divided into separate deliveries.

In extraordinary situations negotiations can be made where the buyer are not responsible for the extra delivery cost in case of part deliveries.

Collect your items at our shop

If you prefer to collect your order at our boutique in Odense, Denmark you very welcome to do so. 

You can see our opening hours and contact information at the page top and bottom.

When you collect you order in person at our shop the freight cost is free. A visit to our store also gives you the opportunity to experience our amazing selection of items on display.

We exchange and return money for all gifts until January 16th 2020 ... see more