Here you will find an overview of our customer services concerning help, guides & information about all our items, oppertunities and services. Choose a subject you wish to know more about and get your answer immediately.
If you cannot find an answer to your question, please do not hesitate to contact us. Call us on phone (+45) 66 18 95 95, Mon-Friday 08:00 am - 15:00 pm (GMT+1). Or send us an e-mail with your question to firstname.lastname@example.org. We respond within 1-4 normal business days.
Safe and Fast Worldwide shipping
In Denmark we mainly send by Post Denmark, GLS or DSV. - Other Countries by FedEx, DSV or GLS.
In Denmark shipping cost are free for orders over DKK.1000 (except furniture etc) - To other countries shipping and insurance costs will be added to the order.
The estimated freight and insurance will be determined and presented before you make any payments. This also applies when you receive an offer from us.
You can also save freight cost by collecting your order at our shop in Odense, Denmark.
There are 2 types of delivery terms:
Delivery of items in stock
All items currently in stock are items that we currently have stored at our warehouse.
Items in stock are normally shipped immediately (within 1-4 business days). When your payment has been confirmed by us, you will receive an order confirmation.
Should the time of delivery be delayed beyond normal (i.e. orders of large quantity) we will let you know.
Attention! By delivery time we mean the time from the order is confirmed to the order is shipped from DPH Trading. Not the time between the order is made to the time you receive the order.
Delivery of customised/special ordered items and items not in stock
Customised/special ordered items and items not in stock are all items we do not currently store at our warehouse.
We are therefore depending of the various suppliers, dealers and collectors and the time of delivery is only an estimate.
In some situations it can be impossible for DPH Trading to predict the exact time of delivery if the items are specially ordered or customised.
Sometimes the items have to be produced from scratch. If the particular item is of significant age we may have to rely on private collectors who are willing to sell.
All the customised/special ordered items are delivered as close to the agreed delivery date as possible.
DPH Trading could take precautions for the delivery of entire or parts of an order. Part deliveries can occur. We always strive to inform you as quickly and efficiently as possible, should any deliveries change or be divided into separate deliveries.
In extraordinary situations negotiations can be made where the buyer are not responsible for the extra delivery cost in case of part deliveries.
Collect your items at our shop
If you prefer to collect your order at our boutique in Odense, Denmark you very welcome to do so.
You can see our opening hours and contact information at the page top and bottom.
When you collect you order in person at our shop the freight cost is free. A visit to our store also gives you the opportunity to experience our amazing selection of items on display.