DPH Trading
The Danish Porcelain House
Shopping basket
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Sell to DPH
• 45 years of experience
• Fast and safe delivery
Call us Mon-Thursday
8:00 am - 4:00 pm
(+45) 66 18 95 95
Delivery Destination:
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You can have the website shown in English, German or Danish.
You have here the opportunity to choose in which currency you want to see our prices. All prices will then be displayed in the selected currency (You can always change it again).
The prices shown are calculated based on the selected delivery area: In Denmark and the rest of the EU, prices are inclusive of VAT. If you choose that the delivery area is outside the EU, the price is always excl. (without) VAT.
You are here:  / Home page / Do you need help?

Do you need help?

Here you will find an overview of our customer services concerning help, guides & information about all our items, oppertunities and services. Choose a subject you wish to know more about and get your answer immediately.

If you cannot find an answer to your question, please do not hesitate to contact us.

(+45) 66 18 95 95, Mon-Friday 08:00 am - 15:00 pm (GMT+1) 

We respond within 1-4 normal business days.


How can we help you?

Questions & Answers (Q&A)





Terms & Conditions

General Product information

Information about Collectibles



Do you wish to buy?

Do you wish to sell?

Contact us


Opening Hours

The History of DPH

Other information


Choose the subject your question is related to, what you wish to know more about or need help and guidance for.

Our Customer Service is available everywhere in the web shop. Just click on the Customer Service-link at the top of the page or mouse-over the Info/? (question mark icon) when you need more information at a particular point.

Help us help you

We always strive to provide the best service and most convenient experience as possible in our web shop. If you have any suggestions or ideas for improvement we would love to hear from you. 

Please send your suggestions and/or ideas to

About DPH Trading

Learn more about DPH Trading and our lovely store in the beautiful countryside around Odense, Denmark. Read the story behind DPH Tradings origin and why we are called DPH Trading.

The unique boutique with all our exquisit items in almost any variety, you will find in the charming surroundings by Odense, Denmark. Get free inspiration, tips and ideas for decorating your own home with the many extraordinary items from our store.

See photos from our display room and boutique in the gallery

Joyful people - ready to help you!

Our staff is always ready to help and guide you if you have any more questions or need additional assistance than provided here.

Questions & Answers (Q&A)


How is the item/product quality in general?

What does the different qualities mean?

How is the quality for lamps and lampshades?

What does antique/used items of 1. Quality mean?

What are annual items?

How does Royal Copenhagen mark their items as 2. Quality?

How does Bing & Gröndahl mark their items as 2. Quality?

How can I see how old my Royal Copenhagen porcelain is?

How can I see how old my Bing & Gröndahl porcelain is?



Can I see the prices in different currencies?

Why do some items have more than one price?

Why is the price missing on some items?

Why are prices lower for non-EU-nations?

Can I get a quantity discount?

Why are the prices not the same for all countries?

Are all prices including VAT, customs duties and tax?



Are my ordered items insured during transport?

When can I expect my delivery?

What can I do if the freight cost seems too high?

How can the freight cost be too high?

Can I buy sold out items?

Why are some items out of stock in my shopping basket?

Why not sell lamps and lighting outside the EU?

Am I compensated in case of transport damage?



What are my payment options?


Terms & Conditions

What are the terms & conditions if I want to buy?

What are the terms & conditions if I want to sell?

Can I cancel my purchase at DPH Trading?

How is personal information at DPH Trading handled?

For how long does an offer from DPH Trading apply?

Which countries are members of the EU (European Union)?




Do you wish to buy?

How to buy

How to pay

How to find DPH Trading

How to buy a gift certificate/ voucher

How to buy Le Klint Lighting for countries outside the EU

How to use Ask before you buy

Sign up for out of stock items in 5 easy steps

How to take care of your porcelain


Do you wish to sell?

How to sell

How to get paid for items you sell

How to get an offer in 6 easy steps

How to use the Sales basket

How to pack delicate items

How to pack figurines and other delicate items

How to pack plates and dishes

How to mark items



Wanted list


Other Information

Price & Currency

How do you ask before you buy


Delivery terms

There are 2 types of delivery terms:

  1. Delivery of items in stock
  2. Delivery of customised/special ordered items and items not in stock

Delivery of items in stock

All items currently in stock are items that we currently have stored at our warehouse.

Items in stock are normally shipped immediately (within 1-4 business days). When your payment has been confirmed by us, you will receive an order confirmation.

Should the time of delivery be delayed beyond normal (i.e. orders of large quantity) we will let you know.

Attention! By delivery time we mean the time from the order is confirmed to the order is shipped from DPH Trading. Not the time between the order is made to the time you receive the order.

Delivery of customised/special ordered items and items not in stock

Customised/special ordered items and items not in stock are all items we do not currently store at our warehouse.

We are therefore depending of the various suppliers, dealers and collectors and the time of delivery is only an estimate.

In some situations it can be impossible for DPH Trading to predict the exact time of delivery if the items are specially ordered or customised.

Sometimes the items have to be produced from scratch. If the particular item is of significant age we may have to rely on private collectors who are willing to sell.

All the customised/special ordered items are delivered as close to the agreed delivery date as possible.

DPH Trading could take precautions for the delivery of entire or parts of an order. Part deliveries can occur. We always strive to inform you as quickly and efficiently as possible, should any deliveries change or be divided into separate deliveries.

In extraordinary situations negotiations can be made where the buyer are not responsible for the extra delivery cost in case of part deliveries.

Collect your items at our shop

If you prefer to collect your order at our boutique in Odense, Denmark you very welcome to do so. 

You can see our opening hours and contact information at the page top and bottom.

When you collect you order in person at our shop the freight cost is free. A visit to our store also gives you the opportunity to experience our amazing selection of items on display.


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SHIP WORLDWIDE! (Delivery - see more)
✅ Fast and secure delivery
Sell to DPH
• 45 years of experience
• Fast and safe delivery
Call us Mon-Thursday
8:00 am - 4:00 pm
(+45) 66 18 95 95
DPH Trading, Loekkegravene 49, DK-5270 Odense N, Denmark EU,
© Copyright 2020 - DPH Trading
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